How do I play at your casino? How do I deposit? How does bitcoin work?
– Please take a look at our Bitcoin Gambling Guide here.
Which software does BitcoinPenguin use? Are the games provably fair?
– Our games are developed by SoftSwiss, one of the most reliable and trustworthy online gambling software providers out there, so you can be sure our games are fair and of high quality. For additional proof of fairness, view our iTechLabs certification here.
– Our casino games are also provably fair. More info can be found at our blog.
Which currencies can I use to play? How do I change my currency?
– Bitcoin, Litecoin, Dogecoin. Additionally, you can test our games for free with our “fun” currency.
– To change your currency, go to your account and click “Edit Profile”.
Do you accept worldwide players?
– Yes. In fact, you are not required to declare your country of residence at any point if you do not wish to do so. All our players have an option to remain completely anonymous – that is the beauty of bitcoin.
How long does depositing/withdrawing take?
– Money transactions take minimum amount of time, they’re fully automated and we’re not required to ask you to provide any proof of identification. Deposits to the casino should be instant. Most cashouts are handled automatically, although in some cases they may require admin approval.
What are the maximum cashout limits?
– We hold most of our funds in a safe offline cold storage, so in cases of big winnings, you may need to make several smaller cashout requests in order to receive your coins in a timely manner. Currently, the cashout limits are set as follows: 5 BTC / 100 LTC / 2,500,000 XDG. If you wish to withdraw more, please make several cashout requests.
What is required to play at the casino? Do I have to download anything?
All our games are playable directly from the browser. However, you must have the following installed:
Internet Explorer 8 or higher, Firefox 3 or higher, Chrome 11 or higher, Safari 3 or higher, Opera 11 or higher
Adobe Flash Player 10 or higher
Windows XP SP2 and higher, MacOS
What happens if I lose my internet connection in the middle of a game?
– Unless playing a multiplayer game, you will be able to continue where you left off.
Why is my withdraw option blurred out/unavailable?
– Your funds cannot be withdrawn until your deposit is fully confirmed in the blockchain. You can gamble with the money instantly, but full confirmation is required for cashouts as a security measure. Wait a few minutes and the withdraw option will become available!
Why isn’t the game loading?
Some of our HTML based games do not work on Opera or Firefox. Please use a browser that supports web kit (such as Google Chrome). You can still play our flash-based games on all browsers.
Do you offer deposit bonuses?
– Please keep an eye on our promotions page for up-to-date news on the latest deposit bonuses and special promotions.
Which games include progressive jackpots?
The following slots have progressive jackpots enabled;
• Greedy Goblins • A Night in Paris JP • Enchanted JP • The Slotfather JP • Pharaoh King • Slots Angels • The Ghouls • Treasure Room • Tycoons • Mr Vegas • Aztec Treasure 3x3 • Diamond Progressive Jackpot • The Glam Life • Good Girl, Bad Girl • At the Copa • Chase the Cheese • Jackpot Jamba • All American Video Poker • Ghoul’s Gold
How do I withdraw no deposit bonuses / my affiliate earnings?
– For security purposes, we only allow players to withdraw into wallets they have already made a deposit from. So if you’ve never deposited to our casino before, but wish to withdraw your funds, please make a small minimum deposit in order to whitelist your address into our system. After this, you can withdraw the full sum (your deposit + balance)